Site Map



Satisfying an employer’s human resources and payroll requirement is our prime function

We welcome the opportunity to be of service to you!

Documents & Attachments

All documents included on this site have been scanned for viruses and are safe to open.

Adobe Reader is required to open the documents, which  can be downloaded using this link.


Send mail to webmaster@paym.co.za with questions or comments about this web site.

Copyright © 2017 Pay Matters - Human Resources & Payroll Specialists

PAIA Manual








PAY MATTERS is owned and managed by George Vorster.

George has Diplomas in Business Management and Human Resources, as well as numerous other diplomas and certifications that qualify him to perform the functions that PAY MATTERS requires to service its customers.

George has over 40 years of practical human resources and payroll experience, having started his career as a wage clerk at General Tyre and Rubber Company in Port Elizabeth in June 1975.

George has extensive management experience. He was promoted to his first management position as Pay Master for General Tyre in 1979, a position he held until 1987 when he was promoted to Financial Systems Analyst.

In 1989 George left General Tyre to join the Industex Group in the position of Group Remuneration Manager, with responsibility for the management of all remuneration, employee benefits, and related legislative requirements.

The Industex Group consisted of 8 companies employing about 2500 employees, with manufacturing facilities located in Port Elizabeth, Uitenhage and Wellington, and sales offices and retail outlets located in all the main centres in South Africa, and in Europe.

With the introduction of the new Labour legislation early in the 1990’s George was trained by Dr. Brian van Zyl of Van Zyl Rudd & Associates. George was further privileged to be mentored by Adv. Carol Rudd for the following ten years, and has since remained conversant with legislative changes and case law.

In 2001 George was promoted to Human Resource Manager for the Group, with overall responsibility for the Human Resources, Industrial Relations, Personnel, Payroll, Training, Medical Services, Reception, Transport, Cleaning and Hygiene, Security, and Canteen functions.

As the Divisional Manager for Human Resources, George was appointed to the Group’s Executive Committee, (Excom), and also served on the Board of Trustees for the Group’s Provident Fund, as well as being a member of its Quality, Health & Safety, Employment Equity and IT Steering Committees.

The management exposure that George gained while serving on the Executive Committee of a large global operation for almost 10 years was invaluable to his career. It allowed him to gain an in-depth practical understanding of all facets of the business from a strategic as well as an operational perspective, and to understand the business's real needs, and the contribution that the Human Resources Department had to make to ensure that these needs were satisfied.

George was responsible for all interaction with the trade unions, including chairing the annual substantive negotiations, formulating and concluding various collective agreements, conflict resolution, and representing the Company at the CCMA and Labour Court.

When the Group applied for ISO 9001:2000 accreditation George was responsible for documenting and drawing up all the Group’s Human Resources Policies, Procedures and Standard Work Instructions.

During his tenure in this position, George also successfully introduced systems to perform job analysis, performance management, electronic time management and absenteeism control, and also gained vast experience in providing services for remote users with varied requirements.

George has produced in excess of 4 million payslips, paying away net pay exceeding R1.5bn.

In February 2008 Industex Holdings closed most of its operations due to extreme trading conditions, retaining only the Technical Textiles unit employing 300 workers. Prospects for the company were bleak, and George elected to go on semi-retirement, working only 3 days per week thereafter to allow him to pursue his other personal interests.

In July 2008 an Indian organisation, SRF Ltd, bought Industex, and George’s service was retained on a contract basis to assist the company to settle in and establish its operations. His responsibilities and duties remained unchanged.

In March 2010 George chose not to renew his contract to allow him to pursue his business aspirations which resulted in the creation of PAY MATTERS, which was formally launched in the latter part of January 2012.

Before launching, George finalised the business plan for PAY MATTERS and set up all the policies, procedures, processes and administration systems that would be required to ensure that the business model was sound, and capable of delivering superior services to his customers.


George Vorster


Service Charter

  • PAY MATTERS acknowledges the value of its customers and that superior customer relationships are essential to ensure its success.
  • PAY MATTERS therefore pledges to provide its customers with high quality and reliable services that will add value to their businesses.
  • PAY MATTERS will be directed by the needs of its customers.
  • PAY MATTERS will ensure that all customer complaints are attended to timeously, and that appropriate corrective action is taken where required.
  • PAY MATTERS commits to conduct its business in an honest and ethical manner, and to ensure that the services it provides are legally compliant to protect the interests of its customers.


Domestic Worker Administration Services is a division of PAY MATTERS cc, who are Human Resources Specialists located in Port Elizabeth, South Africa.

We offer a choice of affordable, high quality, legally compliant and reliable solutions.

We are confident that, due to our expertise, 40 years of demonstrated experience, choice of services, and our method of conducting business, we can add value to most employers, and look forward to providing a solution for you.

We believe that by entrusting your business to Domestic Worker Administration Services you can rest assured that the services we provide will be legally compliant and your assets and personal interests will be protected.